We are so confident that our in store Fit Technicians can help you find the perfect fit, we offer a 30-Day Fit Guarantee.

TO HAVE YOUR NEXT FOOTWEAR PURCHASE COVERED BY THE 30-DAY FIT GUARANTEE:

1. GET FITTED IN STORE by a certified Fit Technician using our MyFit 3D system.
2. TRY ON RECOMMENDED STYLES tailored to your feet and needs, based on your MyFit 3D scan.
3. SELECT AND PURCHASE a recommended style at the time of the in store fitting.

WHAT IF THE SHOES RECOMMENDED ARE NOT QUITE RIGHT?
If the shoe purchased is anything less than perfect, simply bring them back in store (new or worn) within 30 days with proof of purchase.
Our Fit Technicians can then offer you a one off, free, personalised, re-fitting, where they will exchange the original pair for a suitable alternative.
Alternatively, if the shoes are unworn and adhere to our standard Returns Policy, a refund can be requested instead.

FITTED IN STORE, BUT PURCHASED ONLINE?
Should you purchase a footwear style, based upon an in store fitting, and find them unsuitable after wear, we will be unable to offer you a re-fitting and exchange.
To have your footwear covered by our 30-Day Fit Guarantee it is necessary to make your purchase in store, at the time of your personalised fitting.

FIRST, CHECK OUR RETURN CONDITIONS
You can return any product, including sale items, purchased online or in store, provided all the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

BOOK YOUR POSTAL RETURN
Submit an email enquiry with "Returns & Exchanges" as the request type, to be provided with a free return shipping label.
Include in the email your order number. and provide a reason for the return.

PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an NZ Post Office, being sure to obtain a lodgment receipt.
A returns tracking link will be emailed to you once your return is on its way to us.

CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it at your request.

Simply return your purchase to any of the over 50 The Athlete’s Foot stores nationwide for a Refund or Exchange. Proof of purchase must be presented at the time of your return in store. Purchases made in-store cannot be returned online.

Find your nearest store at: theathletesfoot.co.nz/findastore

Please refer to Our 30 Day Returns Policy for details on our 30 Day Fit Guarantee and 30 Day Return/Exchange Policy to determine conditions and eligibility.